Please note: This guide is for content providers only. If you deliver your content via a distributor, please reach out to them for help or check out our FAQ here.
I’m a music provider
Tip: If any terms in here are unfamiliar, refer to the Spotify Service Level Guidelines.
There are some things to check in Spotify’s Catalog Manager. If you don’t have access, you can see how to request access here.
Have you sent a takedown?
If we receive a takedown request, the content will be removed from Spotify.
- Check the DELIVERIES tab in the Catalog Manager to view the most recent XML and see if a takedown, Delete, or End Date was delivered.
- Check the most recent XML update to see if it includes 'delete', or has updated restrictions.
If you sent a takedown, send an update reinstating track-level rights to make the release available.
Have you sent the track-level rights?
Check the LIVE DATES tab. If the dates in ACTIVE and DELIVERED are the same, it’s likely we never received the rights. Send an update reinstating track-level rights to make the release available.
Once you reinstate track-level rights, the music should be live within 2 business days. If it isn’t, or this doesn’t help, reach out to the Spotify Content Operations Ingestion team.