Please note: This guide is for content providers only. If you deliver your content via a distributor, please reach out to them for help or check out our FAQ here.
I’m a music provider
Tip: If any terms in here are unfamiliar, refer to the Spotify Service Level Guidelines.
If you have delivered an insert to us, we would advise that you confirm with your delivery platform, or internally if you maintain your own feed, that the insert has been correctly delivered via a completed batch.
Please provide the batch ID if you are unable to self troubleshoot and need to raise a support request.
If you have confirmed that the insert has been delivered then it is possible that the delivery failed. The quickest way to resolve this is to redeliver the release again as an insert, and if it still is not appearing in the CMS within 4 hours of the batch completing the please raise a support request to the Operation team.
Note that once the delivery has been successfully it will reflect on Spotify inline with our SLG.