[MUSIC] I am having an issue connecting to my SFTP drop zone to deliver music content

 

We are sorry to hear that you are having an issue connecting to your SFTP. Please ensure you are trying to connect from a previously approved IP Range and Private SSH Key. Additionally please check your inbox in case our Content Operations team have been in touch regarding any maintenance on our side.

 

If the issue continues please log a support request with the Content Operations team and provide as much information as possible, including

 

  1. IP Range(s) attempted for connection
  2. SSH Public Key
  3. Time and Date of connection attempt
  4. Any logs or failure information that you have available

 

You can submit a request by going to this form and selecting -

 

"Content Operations: Music Content Delivery & Ingestion Support"

"I need support with the way I delivery my content to Spotify"

"I delivery my content via SFTP"

"I am having an issue connecting to my SFTP drop zone"

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