Please note: This guide is for content providers only. If you deliver your content via a distributor, please reach out to them for help or check out our FAQ here.
I’m a music provider
Tip: If any terms in here are unfamiliar, refer to the Spotify Service Level Guidelines.
If you require a new OTP (One Time Password) for your mobile device for authentication for yourself or for a team member then please submit a request by going to this form and selecting -
"Content Operations: Music Content Delivery & Ingestion Support"
"I need help with the Music CMS (Scatman)"
"I have an account to the Music CMS (Scatman) but I need a new OTP":
We won't send you a confirmation e-mail, but will aim to get you a new OTP over within 5 business days.