Managing Content

[PODCAST] Publishing / Submissions

• [PODCAST] I tried to submit a feed, but i am receiving an error?
• [PODCAST] I cannot see my show on the platform, who do i contact?

[PODCAST] Managing your show

• [PODCAST] Podcast Supported File Formats
• [PODCAST] How do I locate a show URI?

[PODCAST] RSS Metadata

• [PODCAST] Incorrect Show Description on Client
• [PODCAST] Geo Scheduling / Country Restrictions
• [PODCAST] Show Metadata Requirements
• [PODCAST] Episode Metadata Requirements
• [PODCAST] Consumption Order
• [PODCAST] Descriptions and Hyperlinks

[PODCAST] Asset Updates

• [PODCAST] The audio/images in my show are not updating

[PODCAST] Client Support

• [PODCAST] My show is not appearing in the search, what do i do?

[MUSIC] My music is not live on Spotify

• [MUSIC] Why hasn’t my new music gone live on release date?
• [MUSIC] Why isn’t the update of the music content I sent reflecting on Spotify?
• [MUSIC] Why isn’t my music live on Spotify anymore?

[MUSIC] I delivered my release but it’s not in the CMS (aka Scatman)

• [MUSIC] Where in Spotify SCatman do I check whether a batch of music update was ingested or not?
• [MUSIC] I delivered an update for my music content and it’s not appearing in Scatman
• [MUSIC] I delivered a takedown of my music content and it’s not appearing in Scatman
• [MUSIC] I delivered an insert of music content and it’s not appearing in the Spotify Catalog Manager

[MUSIC] My release is live (or in the CMS and due to go live), but something is wrong with it?

• [MUSIC] The ISRC of the music track I delivered was incorrect
• [MUSIC] My music release is on Spotify but it’s not live in some territories
• [MUSIC] My music release does not look correct on Spotify
• [MUSIC] Some music tracks on my release aren’t visible
• [MUSIC] My cover art on my music release doesn’t look right
• [MUSIC] My music tracks don’t sound right on Spotify

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[MUSIC] I have a question on my release or track

• [MUSIC] How do I contact Content Operations?
• [MUSIC] What music genres do Spotify support?
• [MUSIC] What music releases are eligible for the ‘Latest Release’ section?
• [MUSIC] Why is a music release not showing in the ‘Album’, ‘Singles and EPs’ or ‘Compilation’ section of my artist’s page?
• [MUSIC] Why is my music release appearing as ‘Various Artists’, instead of listing the product level artists delivered?
• [MUSIC] Why is my music release grouped together with another release and not showing in my discography?

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[MUSIC] I need help with CMS (aka Scatman)

• [MUSIC] I need a new account setup for the Spotify Catalog Manager
• [MUSIC] How to get a list of all emails that have access to Spotify SCatman account?
• [MUSIC] Where do I get help on Spotify user account issue?
• [MUSIC] I need a new OTP for the Spotify Catalog Manager
• [MUSIC] I need to deactivate an account for the Spotify Catalog Manager
• [MUSIC] My music delivery is not showing in the Spotify Catalogue Manager

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[MUSIC] I have a question about a release (or many releases) I want to deliver

• [MUSIC] Why is my music release not appearing on Spotify for Artists?
• [MUSIC] Can I deliver music content in dolby?
• [MUSIC] How do I check if there isn't any technical issue for my music content?
• [MUSIC] How do I insert the lyrics to the music content I deliver?
• [MUSIC] I need help with a music Campaign and want to discuss the best way to deliver
• [MUSIC] I want to rush an update or takedown of music content to reflect on Spotify ASAP and/or outside of the SLG

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[MUSIC] I need help with my artist’s page

• [MUSIC] Relocating Music Content to or from the Correct Artist Page
• [MUSIC] Find Spotify URI for music content
• [MUSIC] A music artist’s name is not correct, can you help?
• [MUSIC] A music artist has a duplicate artist page, can I request the pages to be merged?
• [MUSIC] Am I able to request for a music artist page to be deleted?
• [MUSIC] My music track is popular, why is it not listed in the artist’s ‘Popular’ section?

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